

If you need to remove your authenticator for any reason, follow the steps in this article. If you change devices, you can easily restore your authenticator without having to contact customer support.
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When using a Mobile Authenticator on an Apple device, you can enable iCloud Keychain to save your authenticator's serial number and restore code to Apple's iCloud. If you don't have access to the old device, please contact us. If you want to move your Mobile Authenticator to a new device, you'll want to remove the old one first, then add a new one. To make sure your computer is secure, review our Account and Computer Security article. Note: Classic games are not protected by the Authenticator. If you receive an authenticator request that you did not initiate, click Deny and change your account's password. This makes login faster when you're at a secure location. If you login consistently from the same location, you may not be asked for an authenticator code.
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If you prefer to enter a code at every login, visit the authenticator page in Account Management, and check Require an authenticator code every time you log in to the game. Then press Enter code manually on your device to generate an authentication code. If you want to login using the authenticator’s randomly-generated numeric code instead, click Use Authenticator Security Code on your computer. If the code on your device matches the one on your computer, press Approve. When you log in to your account, an authentication request is sent to your device.
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This free service allows you to easily remove an authenticator using text message verification. When using the Mobile Authenticator, we recommend adding Phone Notifications. The Authenticator offers an additional layer of security against unauthorized account access on up to three accounts.
